Infrequent communication about Covid-19 and slow adoption of virtual care were the most common reasons cited by patients when asked why they lost confidence in their doctor, according to the survey conducted by SymphonyRM.
Living in the Pacific Northwest, it is not unusual to find myself on a foggy, rainy road with little visibility ahead. Working as a healthcare leader is very similar to driving down an unclear path. A future that was once easy to predict is now riddled with unexpected obstacles like ever-changing technology, value-based purchasing and […]
When it comes to managing inbound phone calls, underperformance has devastating cost implications.